We're thrilled to have you on board! These four steps get your team from a new account to your first finished note.
Before you start
This article is for anyone at a practice that has just joined HappyDoc. You'll need your login email and a computer with Chrome. For the full tour of how everything fits together, read Getting Started: How HappyDoc Works 🌟 afterwards.
Step 1: Log in and bookmark
Open Chrome on your computer and go to app.gohappydoc.com.
Log in with your email address and password.
Bookmark the page (Cmd+D on a Mac, Ctrl+D on Windows) and keep it on your favorites bar.
Step 2: Try your first recording
Type a patient's name in the Quick Start box at the bottom right and click Record.
Click Allow when Chrome asks to use your microphone.
Have the appointment as normal, then click Stop and Generate.
The full walkthrough is in First Recording, Step by Step 🎙️. Prefer a guided tour? Click the Help menu at the top of HappyDoc and click Start next to Quick Start.
Step 3: Invite your team
Click the Account menu at the top right and choose Settings.
Click Team & Access on the left, then Add User.
Type their email address and click Send Invite.
Set their role in the Role column.
If you don't see Team & Access, message us and we'll switch it on.
Step 4: Download the mobile app
On an iPhone or iPad: Download for Apple devices 📱
On Android: Download for Android devices 🤖
Open the app and log in with the same email address.
Record in exam rooms with the app, then review and edit your notes on a computer.
Microphones: Most built in microphones work well. For an upgrade, many of our customers like the Blue Snowball iCE, a simple plug and play USB mic.
Check your setup: Go to app.gohappydoc.com/check-setup to test your internet, uploads and microphone.
Help Center: Videos and how to guides live in our Help Center.
Troubleshooting / FAQs
Q: Who do I talk to about billing or our plan?
A: Our team handles billing personally. See Billing, Plans and Canceling 💳 for how plans work and what to send us.
Q: Can I book a walkthrough for my team?
A: Yes. Book time with your Customer Success Manager.
Q: I don't see Team & Access in Settings.
A: It needs switching on for your practice. Message us and we'll switch it on.
💬 Need a hand? Chat with us in the app (bottom right corner) or email [email protected]. We're always happy to help.
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